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Shipping Policy

Shipping Rates and Delivery Times

Your satisfaction is important to us. The information provided below summarizes our standard shipping policies.

If you still have questions please contact us .

Delivery Guidelines

We process customer orders every business day, Monday through Friday. Residential customer deliveries are made by our carriers Monday through Saturday. All commercial deliveries are made Monday through Friday. Our carriers do not deliver on national holidays and Sundays. All U.S. military shipments are shipped via the U.S. Postal Service. Our goal is to ship all orders within one business day of payment verification. Orders requiring expedited service must be received, processed, and have the payment verification process completed by 12 PM EST to be shipped that same business day. *We cannot accommodate requests for expedited service for orders paid with a PayPal e-check. **Also, please note that we cannot process orders with Post Office Box addresses.

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Continental U.S, Alaska, Hawaii, and Puerto Rico – Economy

Economy shipping is an economical way for customers to save on shipping costs when expedited delivery service is not necessary and shipping in the continental U.S, Alaska, Hawaii, and Puerto Rico. Typical transit time usually average 5 business days. Deliveries to certain remote areas may experience slightly longer transit times. You will receive a tracking number and an estimated delivery date via email once your order has been shipped from our facilities. Depending upon an item’s weight, warehouse location, quantity, and your address the order may ship either FedEx, DHL, or USPS.

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Continental U.S, Alaska, Hawaii, and Puerto Rico – Standard/Ground

Some customers may choose to utilize the Standard / Ground selection for deliveries within the continental U.S, Alaska, Hawaii, and Puerto Rico. Delivery times vary by location; Transit times usually average 4 business days following shipment from our warehouse facilities. Depending upon an item’s weight, warehouse location, quantity, and your address the order may ship either FedEx, DHL, or USPS.

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Continental U.S, Alaska, Hawaii, and Puerto Rico Expedited Shipment Options

We offer several options for expedited shipments for U.S, Alaska, Hawaii, and Puerto Rico customers:

Next Day: Delivered next business day to most US cities, Alaska, Hawaii, and Puerto Rico.

  • EXAMPLE 1: If order is placed on a Monday before 12 PM EST, the order will be delivered that Tuesday. If ordered on a Monday after 12 PM EST, the order will be delivered that Wednesday.
  • EXAMPLE 2: If order is placed on a Thursday before 12 PM EST, the order will be delivered that Friday. If ordered on a Thursday after 12 PM EST, the order will be delivered the following Monday.

2 Day: Delivered in 2 business days to most US cities, Alaska, Hawaii, and Puerto Rico

  • EXAMPLE 1: If order is placed on a Monday before 12 PM EST, the order will be delivered that Wednesday. If ordered on a Monday after 12 PM EST, the order will be delivered that Thursday.
  • EXAMPLE 2: If order is placed on a Wednesday before 12 PM EST, the order will be delivered that Friday. If ordered on a Wednesday after 12 PM EST, the order will be delivered the following Monday.

3 Day: Delivery by the third business day to the Continental US, Alaska, Hawaii, and Puerto Rico

  • EXAMPLE 1: If order is placed on a Monday before 12 PM EST, the order will be delivered that Thursday. If ordered on a Monday after 12 PM EST, the order will be delivered that Friday.
  • EXAMPLE 2: If order is placed on a Tuesday before 12 PM EST, the order will be delivered that Friday. If ordered on a Tuesday after 12 PM EST, the order will be delivered the following Monday.

Expedited orders are not delivered on Saturdays. Orders for expedited service must be processed by 12 PM EST to be shipped that day. We cannot accommodate requests for expedited service for orders paid with A Paypal e-check.

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Alaska, Hawaii and Puerto Rico Shipments

Customer orders to Alaska, Hawaii and Puerto Rico will have the same five shipping options that we offer for the continental shipments. The rates are displayed below and the timeframes are described above. Deliveries to certain remote areas can take longer than the described timeframes.

Service Rate
Economy $ 11.99
Standard $ 19.99
3 Day $ 24.99
2 Day $ 29.99
Next Day $ 39.99

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Shipments to Canada

Orders to Canada are shipped via standard international economy service. Delivery to most locations within Canada is typically within 2 to 3 business days from the time the orders leave our facilities. Military orders and items shipped directly from our manufacturing partners may take more than 2 to 3 days to reach you. Please note that all Canadian shipments are subject to Canadian Sales Taxes (both Federal (GST) and Provincial (PST or QST)). Please contact your local customs office for more details. These taxes are paid by our carrier and customers must reimburse our carrier for these charges at the time of delivery. All shipments outside of the U.S. must include a commercial invoice. The declared value for each shipment will be based on the retail value of the items included in the shipment. We are prohibited by law from lowering or changing the amounts for any declared values. In accordance with the North American Free Trade Agreement (NAFTA), shipments from the U.S. to Canada are eligible for preferential tariff treatment. Shipments outside of the U.S are subject to inspection by customs and border security authorities.

Duties and taxes are not refundable, even in the event of a refused delivery.

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Military APO/FPO Shipments

All APO/FPO shipments must be shipped via the U.S. Postal Service Priority mail. All orders are shipped from our facilities within one business day of payment verification. These shipments periodically take from 2-4 weeks for delivery. If these shipments are not delivered within 75 days or more, a claim can be submitted with the U.S. Postal Service. Please contact us for details.

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International Shipments

Our goal is to ship all international customer orders within one business day of payment verification. Certain items usually ship directly from the manufacturer and are not stocked in one of our warehouses (including custom clubs and personalized items) which must first be shipped to us from the vendor. These items may take up to 4 to 6 weeks before shipping to the destination country. We do not make partial shipments for international orders; thus all international orders will ship once all items are in stock.

We ship products to our customers in over 125 countries from one of our two facility in Raleigh, North Carolina. We utilize the services of large international parcel delivery carriers (DHL and FedEx) that operate throughout the world. Generally, international shipments to most major metropolitan areas are delivered within 2-5 business days after leaving our facility. You will be provided with the order tracking information after your shipment has been picked up by one of our carriers that will allow you to track the progress of your package online.

Duties and taxes are not refundable, even in the event of a refused delivery.

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Shipping Rates

We charge flat rates for all shipments to customers within the continental U.S. No matter how many items you purchase, all shipments within the continental U.S. utilize the following flat rates**:

  • Economy - $6.99 USD
  • Standard/Ground - $11.99 USD
  • Military APO/FPO - $19.99 USD
  • 3 Day - $16.99* USD
  • 2 Day - $19.99* USD
  • Next Day: $29.99* USD

ADDITIONAL CHARGES FOR OVERSIZED OR OVERWEIGHT ITEMS MAY APPLY

Shipping rates used for deliveries to all international customers, including Canada, are based on the weight of the items ordered as well as the zone of the shipping destination. To provide each customer with the most competitive shipping rates, we have grouped all items into four product categories and all international countries into five zones. Shipping rates will be based on the highest product category of any item purchased and the zone of the shipping destination. No add-on rates apply.

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International Shipping Rates

Shipping charges are included in Your Shopping Cart for your order and vary based on the items in your cart.

To determine the applicable and accurate shipping rate for items in Your Shopping Cart:

  1. Click on the shopping cart icon at the top of the page;
  2. Click on the "Select Shipping Location" – and choose "International"
  3. Click on "Select Country" - Enter the destination country for your order;
  4. The total shipping and handling cost will be included in Your Shopping Cart. If your country is not listed in the "Select Country", we do not ship to that location.

Shipping rates used for deliveries to all international customers, including Canada, are based on the weight of the items ordered and the shipping destination.

If your country is not included above, we do not ship to that location.

Note: Shipping rates are subject to change and the rates shown during checkout represent the current rate.

We ship our products to over 125 international locations, including Canada and Mexico and several U.S. Territories. We offer several shipping options to better meet the cost and delivery needs of our international customers. These services are provided by large international parcel delivery service providers (DHL and FedEx) that operate throughout the world. Package transit times noted below reflect the typical transit times experienced for the Company’s international shipments; and may differ due to border clearance delays. Services provided include the following –

If your country is not included above, we do not ship to that location.

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International Shipping Options

International Economy - Service offered to our customers that are looking for an inexpensive alternative and are willing to accept delivery of their order within 5 to 10 business days (Monday – Friday) from the time of shipment from our distribution facility. You should expect your package to be delivered by the Postal Service carrier in your country, but other delivery partners may also be utilized. PLEASE NOTE: Customers utilizing this service are responsible for the payment of all duties, taxes and other import fees imposed on shipments at the time of delivery. These charges vary from country to country, will be paid by our carrier and customers will be required to reimburse our carrier for these charges at the time of delivery.

International Standard - Service that many of our customers find attractive as it is offered for all items that we sell. Package transit times vary in different regions of the world, but generally average 4 to 9 business days (Monday – Friday) from the time of shipment from our distribution facility. This service offers full package tracking to the final destination. Your package will be delivered by the local Postal Service or a delivery partner in your country. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to allow you to understand the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.

International Priority - Service offers a balance of a reasonably quick delivery for a modest premium for our international customers. This service is available for all items that we sell and deliveries are generally made within three to seven days from the time of shipment from our distribution facility. The International Priority service offers full package tracking to the final destination. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to provide you with visibility of the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.

International Express - Quickest delivery option that we offer to our international customers. This service is available for all items that we sell and deliveries are generally made within two to five days from the time of shipment from our distribution facility. International Express service offers full package tracking to the final destination. All duties, taxes and other import fees imposed on shipments utilizing this service are included in the shopping cart to allow you to understand the full cost of the transaction at the time you finalize your order. No additional payments to the parcel delivery carrier will be required, upon delivery.

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Customs Duties and Taxes

Shipping rates may not include duties, taxes, and other import fees.

Duties and taxes are not refundable, even in the event of a refused delivery.

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Commercial Invoices and Declared Values

All of our international shipments include a commercial invoice. We represent all of our products as merchandise and the declared value for each item will be the exact price that you paid for it.

We cannot, under any circumstances, lower the declared value or mark the package as anything but merchandise. We note shipping charges on the commercial invoice as required by the carrier. We do not include the shipping charges in the value of the items purchased.

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